Senior Customer Success Manager (Fraud/AML Strategy)

Role Overview

As a Senior Customer Success Manager (Fraud/AML Strategy), you’ll be a strategic partner to enterprise clients in FinTech, Banking, and E-commerce. You’ll lead customer engagements, monitor fraud detection performance, and collaborate with Product and Engineering to drive measurable client impact.

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value.
• Understand clients’ business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies.
• Monitor detection system performance metrics, support quarterly business reviews (QBRs), and proactively identify opportunities for expansion or deeper integration.
• Lead customer-facing discussions and help translate technical concepts for diverse stakeholders.

Requirements

• Experience working with machine learning–based detection systems and/or rule engines for fraud prevention.
• Strong ability to lead customer-facing and executive presentations.
• Deep knowledge of fraud/AML use cases such as:
  • Transaction fraud
  • Account takeover
  • Promotion abuse
  • Synthetic identity fraud
  • Mule detection
• Strong analytical skills, including SQL; experience with Python or R for data exploration/investigation.
• 5+ years experience in fraud strategy, risk analytics, customer success, or fraud operations in fintech/banking/payments/e-commerce.
• Excellent written and verbal communication; ability to explain technical concepts to technical and non-technical stakeholders.

Nice to Haves

• Advanced degree in a technical/analytical/business-related field.
• Additional experience supporting fraud performance improvements through cross-functional collaboration with Product/Engineering.