Senior Customer Success Manager (Federal)

Role Overview

Join Chainguard as a Senior Customer Success Manager (Federal) and act as the primary point of contact for Federal customers post-sales. You’ll lead customer engagements from onboarding through implementation and adoption, collaborating with internal teams to ensure customers are set up for long-term success.

Key Responsibilities

• Lead customer engagements across onboarding, implementation, and adoption
• Ensure successful onboarding and ongoing support
• Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges
• Serve as the voice of the customer internally, advocating for customer needs and requirements

Requirements

• 5+ years experience in Public Sector roles, collaborating with both technical and business teams
• Background in one or more of:
  • Customer Success, Professional Services, Technical Account Management
  • Or combinations with Sales, Solutions Engineering, or Technical Support
• Relevant domain knowledge in one or more areas:
  • Supply Chain Security, DevSecOps, AppSec, security infrastructure
  • Containers
  • Regulatory compliance requirements
  • Vulnerability management
  • Software development lifecycle
• Strong collaboration and priority management skills
• High emotional intelligence and an entrepreneurial mindset
• Ability to build new processes (new team in an early stage context)
• Hands-on technical experience in one or more domains:
  • AWS, GCP, Azure, containers, Linux, Supply Chain Security, DevSecOps/AppSec, security infrastructure, regulatory compliance, vulnerability management, software development lifecycle
• Passion for technology and cybersecurity

Nice to Have

• Previous early-stage startup experience
• Demonstrated commitment to continuous learning and professional development

Benefits (as stated)

• Equity/stock options
• Unlimited PTO
• Remote work flexibility
• Comprehensive health coverage