Senior Customer Success Manager (Enterprise)

Role overview

As a Senior Customer Success Manager (Enterprise) at Smartsheet, you’ll manage large enterprise accounts and drive customer satisfaction, application engagement, retention, and growth. You’ll serve as the primary point of contact, providing solution guidance and helping customers realize value from Smartsheet.

Key missions / responsibilities

• Manage a portfolio of large enterprise accounts, ensuring satisfaction, engagement, retention, and growth.
• Lead initial onboarding for accounts and ensure adoption and ongoing engagement across the customer lifecycle.
• Run periodic customer success reviews to confirm satisfaction, resolve issues, and expand Smartsheet usage.

Requirements

• 3+ years of Customer Success or Account Management experience (or equivalent).
• Bachelor’s degree in a relevant field (or equivalent experience).
• Strong ability to build credibility and trust with customers and internal stakeholders.
• Experience maintaining outcome-based relationships with diverse enterprise customers.
• Interest in web-based/leading-edge technologies and desire to understand Smartsheet’s benefits, use cases, and technical elements.
• Willingness to travel as needed for customer and business needs.
• Ability to explain technical topics to non-technical stakeholders in large enterprises.

Nice to have

• Not specified.