Senior Customer Success Manager - Cybersecurity (EMEA)

About the role

Join Filigran, a fast-growing cybersecurity company focused on revolutionizing cyber threat management. As a Senior Customer Success Manager, you will play a key role in ensuring the success and satisfaction of our users in EMEA. You will manage the full customer lifecycle, build strong relationships with customers, identify upsell opportunities, and collaborate with internal teams to resolve customer issues. This is a remote position based in the UK. Key missions: Gestionar el ciclo completo del cliente, desde la incorporación hasta la renovación.. Construir relaciones proactivas con los clientes en la región EMEA y actuar como asesor de confianza.. Identificar y apoyar oportunidades de venta adicional y cruzada en colaboración con el equipo de ventas.