Senior Customer Success Engineer

Role Overview

As a Senior Customer Success Engineer at Axonius, you help customers successfully deploy, engage with, and adopt the Axonius platform across diverse environments. You act as a technical advisor and partner with teams to resolve issues and improve outcomes.

Key Missions / Responsibilities

• Facilitate successful deployment, engagement, and adoption of the Axonius platform in customer environments.
• Execute technical deployments and custom configurations aligned to specific customer business requirements.
• Triage escalated technical support tickets and coordinate with the product team to resolve feature requests and system issues.
• Design and document platform best practices.
• Run technical training sessions for customers.

Requirements

• Intermediate proficiency writing and troubleshooting code using Python, Bash, Batch, or PowerShell.
• Ability to complete customer-mandated background screenings and security checks when required.
• Ability to travel up to 25% for on-site customer engagements.
• Experience programmatically interfacing with and troubleshooting APIs for data integration.
• Strong knowledge of internet protocols and services: HTTP/HTTPS, SMTP, SSH, SMB, FTP, LDAP/LDAPS.
• Hands-on experience with data formats and structures: JSON, CSV, and SQL/NoSQL.
• Networking and security familiarity: networking topology, firewalls, routers, and endpoint security (e.g., EDR, malware detection).
• Practical knowledge of cloud security principles and vulnerability management frameworks in enterprise environments.
• Data analysis and visualization experience to interpret large datasets within big data frameworks.
• Ability to present technical architecture and platform data to both technical and non-technical stakeholders.
• 10+ years in a customer-facing software/technology role, including 3+ years focused on software implementation.

Nice-to-haves

• Not explicitly stated in the posting.