Senior Customer Relationship Management Account Executive

Role overview

Join ServiceNow as a Senior Customer Relationship Management (CRM) Account Executive (AE). You will drive market success for ServiceNow’s CRM and Customer Workflow solutions by owning the full sales cycle, developing territory/account plans, and building executive-level customer relationships.

Key missions & responsibilities

• Own the full sales cycle for CRM and Customer Workflow opportunities in a designated territory (from prospecting to closing).
• Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
• Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
• Generate pipeline through prospecting and related activities.
• Identify expansion opportunities and articulate the business value of ServiceNow solutions.
• Collaborate with internal teams to support deals and customer outcomes.
• Champion diversity and belonging in your work.

Requirements

• 7+ years of experience demonstrating ROI and impact for specialty solution areas to support solution wins.
• Understanding of business sales processes.
• Experience as an AE, or in an alternative sales/customer service role.
• Ability to think critically about how to integrate AI into work processes, decision-making, problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or evaluating AI impact.

Travel

• 30–50% travel required.

Benefits (highlights)

• Generous family leave, matched donations, annual learning stipends, flexible PTO
• Competitive retirement plan and paid volunteer time