Senior Commerce Consultant

Role overview

You will join the Business Services team as a Senior Commerce Consultant. The role focuses on leading client engagements, mentoring consultants, and shaping consultancy solutions by applying deep commerce ecosystem and sector expertise.

Core elements

• Lead teams with cross-functional skill sets to deliver high-quality, coherent responses to client needs.
• Solve complex client problems in a constantly evolving digital landscape.
• Listen to client challenges and identify opportunities to help beyond the core engagement.
• Use strong communication skills to rapidly unpick ambiguous problems and define how the team can support.
• Act as a trusted leader and mentor to both clients and internal teams.

What you’ll be doing

• Client engagement & relationship management
  • Lead cross-functional engagements and serve as the primary point of contact for senior client stakeholders.
  • Build trusted relationships by understanding client objectives and business challenges.
  • Proactively identify and pursue opportunities to expand existing relationships and generate new business.
• Team leadership & development
  • Lead, mentor, and coach more junior consultants.
  • Foster ownership, skill development, and a high-performing environment.
  • Promote knowledge sharing and best practices across the team and organization.
• Strategic consulting & solution delivery
  • Provide strategic guidance using expertise in e-commerce and specialist sector knowledge (e.g., retail, FMCG/CPG, B2B, automotive).
  • Ask incisive questions and actively listen to get to the core of client problems.

Location / contract

• London / Hybrid
• Permanent (Perm)