Senior Client Success Strategist (Enterprise Accounts)

Role overview

As a Senior Client Success Strategist (Enterprise Accounts) at Bazaarvoice, you’ll support enterprise clients by building strong relationships with key stakeholders. You’ll focus on renewals and growth, run business reviews and strategy sessions, and serve as the main point of contact for your accounts.

Key missions

• Strengthen and grow relationships and opportunities within your account portfolio to ensure renewal and growth
• Act as the dedicated point of contact, responding quickly and professionally to client requests
• Pitch product roadmaps and identify opportunities to help clients achieve their business objectives

Responsibilities

• Manage enterprise customer relationships across stakeholders
• Conduct business reviews and strategy sessions
• Turn client needs into actionable account plans and growth opportunities

Profile / requirements

• Proven track record building trusting, lasting relationships with stakeholders at large enterprise clients
• 3+ years experience managing large recurring enterprise deals
• Consultative mindset; able to teach complex concepts clearly
• Strong communication skills and an ability to collaborate and brainstorm
• Comfortable with data and able to conduct analytical, insights-driven work
• Ability to engage with a complex technical product
• Strong project management and prioritization skills
• Solutions-first attitude, energetic and positive
• Self-directed and willing to take on new responsibilities

Nice to have

• Experience leading strategy sessions and mapping product roadmaps to customer outcomes (implied by responsibilities)
• Activity ownership mindset and “take control” execution style (implied by responsibilities)