Senior Client Success & Delivery Manager

Role Overview

AOA is hiring a Senior Client Success & Delivery Manager for a hybrid Client Success + Delivery role (about 50% relationship leadership, 50% delivery operations). You’ll help create client experiences that build trust and retention, while providing the operational structure and rigor needed to deliver reliably.

Responsibilities

• Own the post-sale relationship with senior client stakeholders (CEOs, CMOs, Digital/eCommerce leaders)
• Re-onboard decision-makers quickly when stakeholders rotate to maintain momentum and trust
• Support renewals and transitions with high-trust relationships and a clear value narrative
• Run client health scoring monthly and intervene on at-risk accounts
• Manage client cadences and reviews (milestone and strategic reviews)
• Own sprint operations and capacity planning to keep delivery on track
• Handle scope change management and prepare renewal cycles
• Use AI-powered systems to reduce administrative drag so you can focus on judgment-based relationship work

Requirements

• Agency experience and the ability to work in a fast-paced, complex environment
• Proven ability to manage multi-project client portfolios at a senior level
• Strong client judgment and clear communication with executive stakeholders
• Ability to bring operational rigor to cross-functional teams (even when they don’t report to you)
• Strong self-management suited to a high-autonomy role (create structure, move work forward, keep stakeholders aligned)

Nice to Have

• Experience delivering across areas such as eCommerce, SaaS, Shopify Plus, AI-native apps, and complex CMS builds

Compensation & Logistics

• Base Salary: $110,000–$130,000 (based on experience)
• Commission / OTE: 3% on revenue collected from contracts you oversee (3% stated; tiered examples: 4% on 6-month and 5% on 12-month contracts)
• On-Target Earnings: $150,000–$170,000
• Location: Remote, US-based
• Schedule: Full-time with meaningful overlap during Central Time business hours
• Reports to: CEO