Senior Business Process Analyst

Role Overview

Senior Business Process Analyst in the Strategy & Program Management Office (PMO) for Pacific Life’s Workforce Benefits Division. You will partner with business and technology leaders to understand business objectives and translate strategy into scalable, evolvable processes and digital solutions.

Responsibilities

• Analyze traditional business processes and evaluate capabilities of the Pacific Life technology stack to find simple, innovative solutions.
• Develop and implement business processes designed to support a $1B business vision (scalability and continuous evolution).
• Advocate for business needs and build deep understanding of how technology and process decisions are made.
• Stay current on digital technology trends and recommend implementations for the division.
• Collaborate cross-functionally to design and implement new systems and processes.
• Develop and execute testing plans for new processes and tools.
• Monitor and measure success of digital transformation initiatives and adjust based on outcomes.
• Gather stakeholder feedback to ensure solutions meet needs.
• Participate in planning and work with Architects on enabler-related work.

Requirements

• Workforce benefits experience is required.
• 5+ years in support and analysis roles.
• Strong communication and interpersonal skills.
• Experience supporting third-party implementations and testing.
• Demonstrated experience with project management and implementation of digital solutions.
• Strong understanding of business operations, processes, and process mapping.
• Strong desire to help build Agile Product Management in a start-up/growth mindset within a large organization.

Nice-to-Haves / What Makes You Stand Out

• Experience operating between strategy and execution, aligning vision/roadmap with capabilities.
• Experimental mindset and drive for innovation.
• Breadth and versatility in solving critical business problems.