Senior Business Operations and Growth Lead (Ticketing)

Role overview

Senior Business Operations and Growth Lead (Ticketing) at Airbnb, responsible for defining ticketing strategy, setting priorities, and driving measurable business outcomes.

Responsibilities

• Define ticketing strategy and set priorities to achieve business goals.
• Build financial models, performance frameworks, and operational analyses that support strategic decision-making.
• Partner cross-functionally with Product, Marketing, Supply, Finance, and Partnerships to align plans, close gaps, and ensure the right initiatives are prioritized.
• Drive and own key outcomes, including:
  • Supply activation
  • Tickets sold
  • Gross Booking Value
  • Guest experience quality
• Maintain deep understanding of the ticketing market and collaborate with internal and external stakeholders.
• Engage with/lead performance assessment using data and metrics.

Requirements

• Analytical depth: able to build complex financial/operational models personally, derive non-obvious insights from large datasets, and communicate findings precisely.
• Proficient in Excel; SQL experience strongly preferred.
• Actively uses AI tools to accelerate analysis and deepen insights.
• Outcome obsession: focus on key metrics, proactively remove obstacles, and adapt quickly as conditions change.
• 12+ years experience in strategy, business operations, or a closely related field at a high-growth tech or marketplace company.
• Track record of owning ambiguous, high-impact problems and delivering measurable results.
• Marketing fluency (growth/acquisition mechanics; rigor about conversion and LTV).
• Product fluency (understand software product building; identify gaps; write structured requirements; influence roadmaps).
• Exceptional communication (writing and presenting clearly for data reviews, partner negotiations, and executives).
• Ability to operate without direct authority by earning influence through analytical quality and recommendation clarity.

Nice to haves

• MBA preferred.
• Experience adjacent to the ticketing technology ecosystem (channel managers, reservation systems, ticketing platforms).