Senior Business Manager

Role Overview

Senior Business Manager partnering closely with the GVP of Product Delivery and Innovation (PD&I). You’ll connect teams across the organization, surface insights and emerging trends, and drive operational excellence by owning the leader’s operating rhythm and leading strategic, often ambiguous initiatives.

Key Missions / Responsibilities

• Trusted advisor to the PD&I GVP: deliver data-driven insights and operational guidance to inform strategy, execution, and tradeoffs.
• Lead high-priority initiatives end-to-end: structure complex business problems, form hypotheses, drive analysis, and translate findings into clear recommendations.
• Own organizational operating rhythm: manage leadership team performance updates, QBRs, executive readouts, Summer Strategy, and Annual Operational Planning.
• Drive leadership team effectiveness and provide subject-matter expertise on priority initiatives.
• Cross-functional collaboration: align diverse stakeholders and support executive decision-making.

Requirements

• Experience supporting C-suite/VP-level leaders in a Chief of Staff style role (ideally across multiple geographies) within a fast-paced global technology/SaaS environment.
• Strong understanding of business cultures and stakeholder dynamics across international teams.
• Resilient & composed under pressure and ambiguity; inspires calm.
• AI-First mindset: experience leveraging/evaluating and integrating AI into work processes and decision-making.
• Proven ability to operate in a highly matrixed environment, drive alignment, and deliver measurable impact.
• High ownership and a bias for action in fast-paced, high-growth settings.
• Discretion & judgment when handling sensitive, high-stakes information.
• Masterful communicator: clear writing/speaking with the PD&I GVP’s voice when needed; strong executive presence.
• Connector across functions; trusted interface among leaders and cross-functional partners.
• Ability to write/speak and present effectively to influence senior leaders.
• Strategic mindset: structure ambiguous problems into actionable plans; anticipate needs.
• SaaS insights: knowledge of enterprise SaaS business models, customer success, and go-to-market motions.
• Product experience: ideally experience partnering with or engaging product engineering teams.

Nice-to-Haves

• Demonstrated global product/PD&I partnership experience and experience with product engineering collaboration.