Senior Business Analyst, People Digital Experience

Role Overview

Senior Business Analyst in People Digital Experience (HR), helping advance people/HR strategy through digitally optimized, AI-enabled solutions. You will work with the People Experience owner and IT liaison to improve and extend HR technology experiences and processes.

Responsibilities

Requirements & Analysis

• Partner with HR Centers of Excellence (e.g., Total Rewards, Benefits, Operations) to gather, analyze, and document business requirements.
• Document current and future-state processes, workflows, and system interactions.
• Identify data compliance and regulatory considerations during requirements gathering.
• Perform fit-gap analyses and advise stakeholders on system capabilities and possible solutions.
• Translate business needs into requirements, user stories, and acceptance criteria for IT.

Solution Design & Delivery

• Support solution design reviews with input on business feasibility, process impacts, and dependencies.
• Identify opportunities to enhance processes through AI and automation enablement.
• Partner with IT to validate solutions align with requirements and business processes.
• Prepare and maintain enablement assets such as training materials, job aids, and enablement sessions.

Testing & Implementation

• Lead User Acceptance Testing (UAT): create test cases, track defects, and coordinate with HR business users and technical teams.
• Validate new features delivered via Workday semiannual releases and ServiceNow updates.
• Support go-live readiness, deployment activities, and post-implementation validation.

Stakeholder & System Support

• Act as a liaison between HR stakeholders and the IT development team.
• Monitor and support resolution of complex incidents and service tickets with IT.
• Flex working hours to accommodate the APAC time zone.

Requirements

• 5+ years of experience, including 3+ years as a business analyst supporting HR technology at a complex global organization.
• Bachelor’s degree in a relevant discipline.

Preferred / Nice-to-haves

• Hands-on experience supporting solution builds within Workday HCM across core modules.
• Direct experience with ServiceNow HRSD.