About the role

Role Overview

MCI is seeking a Senior AI Product Manager to lead the development and delivery of AI-powered products and services. You will define product vision, manage roadmaps, and ensure AI initiatives deliver measurable business outcomes aligned with organizational goals.

Responsibilities

Product Strategy & Vision

Define and execute AI product strategies driving adoption and business value
Develop and maintain AI product roadmaps
Identify market opportunities and emerging technology trends
Set product goals, priorities, and success metrics
Ensure initiatives align with business objectives

Product Delivery & Execution

Lead AI products through the full product lifecycle
Manage product planning, prioritization, and delivery
Collaborate with engineering and AI specialists throughout development
Define product requirements and acceptance criteria
Ensure successful launches and ongoing adoption

Stakeholder Management

Partner with executives, business, and technology functions
Translate between technical and non-technical stakeholders
Present updates and recommendations to leadership
Collect and prioritize customer/stakeholder feedback
Manage competing priorities and expectations

Performance & Continuous Improvement

Monitor product performance and drive optimization
Track adoption, usage, and business outcomes
Identify opportunities for enhancement
Use user feedback and performance metrics for data-driven decisions

AI Innovation & Governance

Support responsible and sustainable AI product development
Evaluate emerging AI technologies and capabilities
Ensure alignment with governance, compliance, and AI risk management
Drive innovation across the product portfolio

Requirements

Bachelor’s degree in Business, Technology, Engineering, Computer Science, Information Systems, or related field
Minimum 5 years of product management experience
Proven experience leading technology, data, or AI-focused products
Strong understanding of Agile product development methodologies
Experience managing product roadmaps and strategic initiatives
Ability to translate business needs into technical requirements
Strong analytical, commercial, and problem-solving skills
Experience working with engineering, data science, and cross-functional teams
Strong stakeholder management and executive communication skills
Experience defining product metrics (text is truncated, but metrics are explicitly required)

About MCI

MCI is a tech-enabled business services company with a strong customer contact center footprint and operations across multiple countries. It delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud solutions to industries such as healthcare, retail, government, education, telecom, and financial services.

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