About the role

Role Overview

Plnar is seeking a Senior Account Manager (Insurance and Restoration) to manage and grow strategic customer relationships across insurance carriers and restoration / water mitigation companies. The role blends Customer Success, Sales, and Product—helping customers succeed, expanding usage, launching new products, and driving revenue growth.

Responsibilities

Manage a portfolio of insurance carrier and restoration company accounts
Serve as the primary strategic contact for adjusters, managers, executives, and operational leaders
Drive renewals and identify upsell / cross-sell opportunities
Monitor account health, product usage, and adoption trends
Run Quarterly Business Reviews (QBRs) and strategic account planning
Forecast revenue, manage pipelines, and track key account metrics
Collaborate cross-functionally with Product, Operations, and Leadership to ensure customer success
Advocate for customer needs internally and align solutions with business objectives
Become a product expert and help customers adopt new features that improve claims workflows
Support onboarding, training, and adoption of new capabilities
Travel as needed for conferences and customer meetings

Requirements

4+ years experience in Account Management, Customer Success, or Sales
Experience retaining and growing customer accounts
Comfortable selling into the insurance industry (property claims experience strongly preferred)
Proven success managing renewals and net-new revenue opportunities
Strong communication and relationship-building skills
Self-starter who can operate independently in a remote environment
Strong organizational skills; able to manage multiple accounts
Proficiency with CRM tools and pipeline management
Technically curious; eager to learn new products and translate them into customer value

Benefits / Offer

Work at the forefront of AI-driven property claims technology
Engage with both carriers and restoration leaders
Remote-first culture with autonomy and accountability
Private Health Insurance, Unlimited PTO, and variable compensation
Opportunities for meaningful impact in a fast-growing InsurTech company

About Plnar

Plnar is an InsurTech company focused on AI-driven property claims technology, connecting insurance carriers with restoration and water mitigation providers. The platform supports claims workflows and helps customers adopt new capabilities through onboarding and ongoing customer success. Plnar operates as a fast-growing product organization with a remote-first culture.