Senior Account Manager, Client Engagement

Role Overview

As a Senior Account Manager (Client Engagement) at New Engen, you will serve as both the account lead (primary client contact and relationship owner) and the operational driver for a portfolio of clients.

Responsibilities

• Own day-to-day client communications and ensure client engagement throughout integrated influencer campaigns.
• Lead campaign execution from RFP through campaign wrap-up for multiple influencer marketing programs.
  • Manage timelines, coordinate cross-functional workstreams, and ensure delivery on time, on budget, and aligned to client expectations.
• Build strong client partnerships
  • Provide proactive communication, strategic recommendations, manage requests, and confidently navigate client questions.
• Drive cross-functional collaboration
  • Partner with Strategy, Creator Operations, Media, Analytics, and Account Leadership to keep teams aligned and unblock work.
• Ensure operational excellence
  • Develop project timelines, manage influencer/creator operations handoffs, facilitate media setup, and maintain accurate campaign documentation.
• Turn performance into insights
  • Lead campaign recap/presentation development with Analytics, Media, Strategy, and Creator Operations.
• Mentor and elevate the team
  • Support and coach Associate Account Managers, help establish best practices, and improve team workflows.

Requirements

• 4–6 years of experience in account management, campaign management, project management, or client services (agency, influencer marketing, or digital marketing).
• Experience managing multiple client accounts and complex cross-functional campaigns simultaneously.
• Strong organizational and project management skills in a fast-paced environment.
• Excellent written and verbal communication, including leading client conversations and presenting recommendations.
• Experience coordinating work across disciplines: strategy, creative, media, analytics, and production.
• Familiarity with influencer marketing workflows (creator sourcing, contracting, content approvals, campaign execution).
• Strong problem-solving and ability to identify risks early and propose solutions.

Nice to Have

• Demonstrated ability to mentor/coaching experience and contribute to improved team workflows (implied by the mentoring responsibilities).