Senior Account Manager

Role Overview

Aurora Solar is hiring a Senior Account Manager to own and grow a portfolio of Aurora customers across Europe, primarily in Germany, the UK, and France. You’ll drive retention, product adoption, and expansion by acting as a trusted advisor and aligning Aurora’s solutions to customers’ business goals.

Responsibilities

• Own and grow a European customer portfolio across Aurora and HelioScope
• Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures
• Build and execute strategic account plans with customer stakeholders to drive measurable usage growth
• Create and maintain upsell/cross-sell pipeline using proactive outreach and marketing-qualified leads
• Use product usage data and UV metrics to forecast expansion and flag churn risk
• Run executive business reviews and strategic conversations focused on goals, adoption milestones, and ROI
• Collaborate cross-functionally with Sales Engineering, Implementation, Product, Support, and Marketing to deliver seamless customer outcomes

Requirements

• 5+ years of experience in account management, customer success, or sales in SaaS, energy technology, or related fields
• Proven ability to grow a customer book via renewals, upsells, and cross-sells
• Strong commercial acumen, including experience negotiating contracts, renewals, and pricing
• Ability to build relationships with executive stakeholders and navigate complex customer organizations
• Experience using data to drive account decisions

Location / Work Model

• Hybrid from London, UK