Senior Account Director (Customer Growth)

Role Overview

Join Coupa as a Senior Account Director (Customer Growth) to drive account expansion across your existing customer base. You will maintain executive sponsorship, build account strategies, and identify and close cross-sell opportunities to grow revenue.

Key Missions

• Identify, pitch, and close cross-sell opportunities within assigned accounts.
• Develop and execute account development strategies to position Coupa as the leading Total Spend Management platform.
• Collaborate with customers, Customer Value Managers (CVMs), and internal customer-facing teams to uncover cross-sell opportunities aligned to customer business objectives.

Requirements

• Strong background in SaaS sales, with a proven track record of growing existing accounts.
• Ability to navigate complex, multi-stakeholder engagements.
• Strong consultative skills: identify customer pains and create compelling value propositions focused on business outcomes.

Nice-to-Haves

• Domain knowledge in Spend Management.
• Ability to bring fresh ideas to help customers replace existing solutions with Coupa’s spend management offerings (e.g., Coupa Pay and Coupa Supply Chain).