Security Operations Engineer

Security Operations Engineer

Work at the frontline of security operations in a globally distributed, high-scale developer platform environment. You will triage security alerts, handle sensitive customer security requests, and support internal IT and identity operations across time zones.

Responsibilities

• Triage security alerts as first responder (threat monitoring outputs, vulnerability advisories) and escalate appropriately
• Handle customer-facing security operations cases such as:
  • account recovery
  • authentication issues
  • ownership verification
  • access disputes
• Support incident response via an on-call rotation, following playbooks and escalation procedures
• Maintain and improve operational documentation, including:
  • runbooks
  • decision trees
  • support macros
• Triage internal IT and identity management requests, including:
  • SSO
  • access provisioning
  • device-related support issues
• Ensure clear, accurate communication with customers, engineers, and internal teams during time-critical incidents
• Identify recurring issues and contribute to automation and workflow optimization across security operations

Requirements

• Experience in triage-heavy security/support environments, such as technical support, IT helpdesk, SOC analysis, trust & safety, or fraud operations
• Basic understanding of security principles: authentication, MFA, access control, identity verification, session management
• Familiarity with SSO and identity providers (e.g., Okta)
• Comfort with command-line tools and ability to interpret logs, scripts, or structured data
• Ability to summarize complex/noisy security incidents into clear, actionable insights
• Strong communication skills; remain calm and precise under pressure
• Analytical mindset focused on improving processes, documentation, and workflows
• Ability to work asynchronously across global time zones with strong written communication

Nice to Have

• Familiarity with cloud/developer ecosystems such as AWS and PostgreSQL
• Experience with operational tools such as Front, Linear, Notion, Vanta, Kandji, Jamf, or similar
• Exposure to security activities (e.g., CTFs, bug bounty, open-source contributions)
• Basic scripting/automation experience for support or security workflows

Benefits / Work Model

• Fully remote global role with asynchronous collaboration
• Equity via employee stock ownership program
• Technology allowance and comprehensive health insurance
• Flexible, outcome-based working model
• Learning/professional development budget and co-working allowance
• Annual international off-site gatherings