Role: Scrum Master

The Judge Group is hiring a Scrum Master for a 12+ month contract with 100% remote work.

Responsibilities

Serve as Scrum Master for one or more Agile teams and facilitate Scrum ceremonies:
- Sprint planning
- Daily stand-ups
- Sprint reviews
- Retrospectives
Partner with Product Engineering, Product Management, and deployment teams to align on priorities, scope, and timelines.
Remove impediments and proactively address blockers to maintain velocity and delivery commitments.
Coach team members and stakeholders on Agile/Scrum principles and continuous improvement.
Collaborate with global deployment teams to incorporate regional requirements into the backlog and ensure smooth feature rollouts.
Support backlog refinement by ensuring user stories are well-defined, prioritized, and development-ready.
Coordinate UAT (User Acceptance Testing) between business stakeholders and delivery teams.
Drive transparency via reporting on sprint progress, risks, and team performance metrics.
Promote standardization and best practices to enable scalable, consistent delivery.
Encourage a culture of accountability, collaboration, and iterative improvement.

5+ years experience in hospitality management (Front Office, Guest Services, Reservations, Housekeeping, or related) with strong knowledge of hotel operations and systems.
2+ years working in Agile environments, preferably as a Scrum Master or Agile facilitator.
Proven ability to lead cross-functional teams and manage competing priorities in a fast-paced environment.
Familiarity with hospitality systems such as Opera PMS, Colleague Advantage, HotSOS, Zingle, Sertifi, and credit card processing workflows.
Scrum Master certification (e.g., CSM, PSM) or equivalent Agile training.
Experience supporting global/distributed teams.
Demonstrated ability to coach teams and drive Agile maturity.