Scrum Master

Role Summary

Scrum Master enabling one or more DWX product squads to deliver high-quality digital employee experiences across collaboration (M365/Teams/SharePoint/Viva), endpoint & identity, and workplace productivity platforms. You will coach teams on agile principles, drive continuous improvement, remove impediments, and ensure reliable incremental delivery aligned to business outcomes.

Responsibilities

• Coach teams on agile principles and servant leadership
• Facilitate Scrum events and support continuous improvement
• Remove impediments and help teams deliver against clear business outcomes (e.g., employee experience, adoption, reliability, supportability)
• Use lean/Kanban approaches to support flow
• Manage and report on backlogs/boards/dashboards to track delivery and outcomes
• Navigate cross-team and cross-service dependencies (security, networking, identity, endpoint, collaboration)
• Lead facilitation, conflict resolution, coaching, and stakeholder communication

Requirements (Minimum)

• 3–5+ years as a Scrum Master or Agile Delivery Lead supporting platform/product teams
• Experience facilitating Scrum events
• Experience applying lean/Kanban for flow
• Proficiency with Azure DevOps or Jira for backlogs, boards, dashboards, and reporting
• Strong servant leadership, facilitation, conflict resolution, and coaching skills
• Excellent written/verbal communication and stakeholder management

Preferred Qualifications

• Agile certifications: PSM I/II, CSM, SASM, or Kanban (KMP)
• SAFe experience (plus)
• Hands-on familiarity with Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Viva, Power Platform)
• Endpoint management experience (Intune/Autopilot)
• Exposure to ITSM/ITIL (incident, problem, change)
• Experience with service reliability/SRE concepts
• Experience in regulated/enterprise environments (healthcare, finance, public sector)
• Comfort with value/metric frameworks: OKRs, DORA/Accelerate metrics, DEX/EX, CSAT/NPS