Scrum Master

Role Overview

Servant-leader Scrum Master enabling one or more cross-functional Agile teams to improve flow, deliver high-quality outcomes, and continuously elevate ways of working. You will coach teams and stakeholders, facilitate Scrum ceremonies, remove impediments, and use data to drive predictable delivery within the organization’s Agile delivery environment.

Responsibilities

• Facilitate Scrum ceremonies with rigor and purpose:
  • Sprint Planning, Daily Scrum, Sprint Review, Retrospective
  • Ensure ceremonies produce actionable outcomes and promote transparency
• Coach teams and stakeholders on Agile principles and practices:
  • Reinforce shared working agreements
  • Support Definition of Ready/Done
  • Promote INVEST-quality user stories
• Remove impediments and optimize flow:
  • Coordinate across teams and platforms
  • Escalate risks/dependencies early and drive resolution paths
• Use tooling and data (e.g., Jira) to:
  • Maintain accurate backlogs/boards
  • Capture sprint data
  • Report delivery metrics to inform commitments and continuous improvement
• Partner with Product Owners to sustain a refined backlog at least one sprint ahead and clarify acceptance criteria/readiness
• Align execution to program governance by collaborating with Program Managers and partner teams to support PI objectives, release planning, and cross-team synchronization
• Drive continuous improvement through data-informed retrospectives focused on quality, predictability, and stakeholder value
• Support compliance and governance expectations tied to SDLC/program delivery standards, including transparent status and decision logs

Requirements

• Bachelor’s degree in a business-related field (or equivalent education/experience)
• Demonstrated servant leadership, facilitation, conflict resolution, continual improvement, empowerment, and increasing transparency
• Knowledge of Agile patterns/techniques (e.g., burndown, retrospective formats, handling bugs)
• Proficiency with Agile tooling such as Jira for user stories and progress tracking
• Excellent communication and mentoring skills
• Ability to use and present data to tell a story to the team and leadership

Preferred Qualifications

• 3–5+ years as a Scrum Master (or Agile Delivery Lead) supporting cross-functional software/product teams
• Proven expertise coaching teams/stakeholders; strong Scrum and Agile practices
• Agile tooling proficiency (e.g., Jira) and comfort with delivery metrics/backlog management
• Recognized Agile certification such as PSM I/II, CSM, or SAFe SM (SSM)
• Experience working within SAFe or similar scaling frameworks (Scrum@Scale, LeSS)
• Exposure to enterprise SDLC governance and integrating Jira data with program reporting
• Additional certifications (e.g., PSM II/III, SAFe SM, SPOC) and experience coaching multiple teams
• Background in regulated/financial-services environments (asset/retirement/advice or similar)

Working Model

• Hybrid office environment