Sales Operations Manager - Remote

Role overview

Sales Operations Manager (Remote) in PMI’s Swedish Match affiliate. You will coordinate multiple commercial activities for account teams to accelerate execution of Account Sales Initiatives, supporting year-over-year growth in operating profit and revenue. You serve as the primary liaison between account teams and corporate office resources.

Responsibilities (day-to-day)

• Coordinate reset planning and logistics for assigned accounts
• Own POG (planogram) planning and execution for the PMI U.S. portfolio; requires POG software knowledge
• Coordinate retail-facing activities such as monthly chain pricing communication and execution across multiple states
• Coordinate pricing surveys and ensure Day 1 price execution across all stores with the field sales team
• Manage retailer onboarding/forms: new item set up, signage ordering, and other retailer-specific processes/platforms
• Validate and ensure retailer payments are submitted based on performance (e.g., promotion payments, position payments, digital loyalty, space/merchandising agreements)
• Maintain and ensure accuracy of accounts’ ship lists to support pricing, equipment, and signage distribution
• Collaborate with retail teams to ensure adequate coverage for account team initiatives
• Provide execution-based metric reporting (e.g., vacancy coverage, call coverage, chain outlet counts)
• Facilitate insights and reporting to support account team needs with corporate resource teams
• Support and model a culture of collaboration, credibility, candor, consistency, integrity, and exceptional performance

Requirements

• Bachelor’s degree (BA/BBA/BS) or equivalent relevant work experience
• Minimum 3 years of experience in Account Management and/or wholesaler management
• Proven ability to communicate with impact (written and verbal)
• Strong presentation development and delivery skills
• Strong analytical skills
• Proficiency in Spaceman/JDA software
• Proficiency with Microsoft tools (Outlook, PowerPoint, Excel, Word)
• Experience using resources such as MSA data/CRM concepts (e.g., MAFs, store lists, trade programs, campaigns, customer contact info, authorized items)
• Syndicated data experience
• Ability to prioritize and manage multiple accounts
• Legally authorized to work in the U.S.

Nice-to-haves

• Experience across multi-state retail operations and retailer-specific processes/platforms (implied by responsibilities)