About the role

Role Overview

Sales Operations Manager (Remote, US-based candidates only) to lead operational priorities around execution quality, efficiency, safety, and measurable performance outcomes. You will be the primary Salesforce expert for the Services team and partner with field leadership, support functions, and cross-functional stakeholders.

Responsibilities

Serve as the primary Salesforce expert for the Services team, managing both front-end and back-end configurations
Design and implement Salesforce processes to improve operational efficiency
Lead cross-functional projects aligned with leadership’s operational goals
Partner with BI Analysts to ensure reliable data in Salesforce for accurate reporting
Identify and eliminate bottlenecks in project delivery to improve efficiency

Requirements

5+ years of operations experience in a SaaS or consulting organization
Hands-on Salesforce configuration experience, including Flow Builder and advanced reporting
Experience managing operational workflows within professional services
Bachelor’s degree or equivalent experience
Proven ability to leverage AI tools to enhance business processes

Nice-to-haves / Additional Notes

Flexible benefits, competitive health coverage, retirement/401(k), and professional development opportunities
No visa sponsorship available

About Ladders

The posting is for a client described as a leader in the enterprise technology space. The role focuses on improving operational execution, efficiency, and measurable performance outcomes through Salesforce and cross-functional collaboration.