Sales Engineer

Role Overview

Join AlphaSense as a Sales Engineer in a post-sales focused capacity. You will oversee enterprise intelligence implementations and ensure smooth account rollouts, acting as the bridge between pre-sale technical setup and post-implementation rollout.

Responsibilities

• Oversee implementation of large client rollouts.
• Manage the post-sale implementation process with cross-functional teams to ensure a seamless client transition.
• Collaborate with internal stakeholders to drive rollout success.
• Establish KPIs and regularly monitor and report on team and individual performance.
• Create and document playbooks for large-scale rollouts.

Requirements

• 4+ years experience as an implementation manager, customer-facing project manager, and/or enterprise customer success.
• Strong project management skills and excellent communication.
• Ability to solve problems and think critically.
• Strong organizational skills and attention to detail.
• Systems thinking: transforming unstructured processes into repeatable, scalable programs.
• Comfortable analyzing and leveraging data to inform decisions.
• Collaborative mindset in a cross-functional environment.
• Passion for learning and continuous improvement.
• Client-focused: obsessed with adding value to the client experience.

Nice-to-Haves

Experience with one or more of: Intercom, Salesforce, Jira, Tableau, Catalyst.