About the role

Role Overview

Constellation Payments is seeking a Risk Analyst to support merchant risk monitoring and transaction/portfolio risk oversight. The role identifies and mitigates emerging risks across fraud, compliance, transaction activity, chargebacks, and ACH/NACHA-related controls, working closely with Risk leadership and cross-functional teams.

Responsibilities

Monitor merchant activity for fraud, compliance, reputational, operational, ACH, chargebacks, and transaction-related risks; investigate flagged items (e.g., held transactions, large tickets, refunds, duplicate transactions, excessive authorizations/declines, suspicious behavior).
Conduct merchant risk reviews and maintain complete case documentation (investigations, outreach, escalations, follow-ups, and resolutions) in Salesforce.
Manage bank account change controls: validation, verification, approvals, system updates, quality control, and post-change monitoring for elevated risk indicators.
Support ongoing merchant monitoring programs, including:
- Website reviews
- LegitScript screenings
- Alert investigations
- Negative media reviews
- Sanctions screening
- Regulatory/prohibited activity reviews
Perform enhanced due diligence and monitoring for high-risk industries/MCCs/NEC classifications, non-profits, firearms/ammunition merchants, and other restricted/sensitive categories.
Monitor chargeback and ACH/NACHA activity (return rates, unauthorized/administrative returns, recurring payments, threshold monitoring, trend analysis, and remediation).
Support KYC/KYB refreshes, merchant portfolio reviews, and documentation validation for ongoing compliance.
Maintain risk monitoring logs, dashboards, and tracking tools; prepare recurring reports on monitoring activity, escalations, investigations, and portfolio trends.
Document investigations clearly and objectively, including evidence, risk assessments, decisions, ownership, and recommended next steps; escalate critical issues to leadership as required.
Contribute to risk process improvements and reporting enhancements supporting underwriting and other operational initiatives.

Requirements

Strong attention to detail and ability to manage multiple investigations simultaneously.
Proactive, analytical mindset; ability to adapt quickly to changing processes, priorities, and risk trends.
Comfort making sound risk-based decisions and owning issues through resolution.
Strong collaboration skills with internal teams and external partners.

Nice-to-haves

Experience with merchant risk monitoring and investigations involving fraud, compliance, chargebacks, ACH/NACHA, and KYC/KYB.
Familiarity with tools/processes such as Salesforce case documentation and merchant monitoring workflows.

About Constellation Payments

Constellation Payments operates in the payments industry, providing payment processing services for merchants. The company focuses on merchant onboarding and risk controls, working to prevent fraud and ensure compliance through monitoring, investigations, and portfolio oversight.