Revenue Operations Manager

Role Overview

IntusCare is hiring a Revenue Operations (RevOps) Manager to connect and enable the Commercial teams. This is a hands-on managerial role that owns RevOps systems, data, processes, and tooling to keep the revenue engine clean, measurable, and predictable.

Key Responsibilities

Commercial tech stack and CRM ownership

• Own day-to-day administration of HubSpot and an internal Airtable CRM (objects, fields, workflows, permissions, integrations).
• Maintain data quality across both systems (deduping, required fields, automations).
• Manage integrations between HubSpot, Airtable, Gong, and other GTM tools to ensure a single source of truth.
• Own vendor relationships for the commercial tech stack (renewals, contract terms, integration roadmap, support escalations).
• Evaluate and recommend new tools; lead rollout, training, and adoption.

Pipeline reporting and forecasting

• Build and maintain pipeline, funnel, and forecast reporting for weekly cadence and quarterly planning.
• Partner with Commercial leadership on forecast tracking and pipeline coverage analysis; flag risks/opportunities early.
• Improve attribution modeling across sales and marketing to show which channels/tactics drive pipeline and where conversion breaks down.
• Align pipeline/forecast/bookings reporting with Finance and revenue recognition.

Deal process and GTM enablement

• Document the sales process (stage definitions, exit criteria, deal workflows) into SOPs and playbooks.
• Refine a repeatable sales motion aligned to the buyer’s journey.
• Own handoffs across the revenue lifecycle (marketing→sales, sales→implementation).
• Optimize deal operations (pricing approvals, contract routing, order form generation) with Finance.

Sales enablement coordination

• Partner with Marketing to ensure sales has the right playbooks, collateral, training, and tooling.
• Run the enablement feedback loop (surface what’s working/missing so Marketing prioritizes updates).
• Use Gong conversation insights to support sales coaching.

Requirements

• Not explicitly stated in the provided text.

Nice-to-haves

• Not explicitly stated in the provided text.