Revenue Operations Manager

Role Overview

Freeosk is hiring a Revenue Operations Manager to build and scale the operational backbone of its revenue engine for direct and partner-led revenue streams (retail media). You will bring an innovation mindset to solve data and process problems with accuracy and automation, enabling confident decision-making across revenue systems.

Responsibilities

• Data Governance & System Integrity

  • Own the accuracy and integrity of the “single source of truth” for sold work across Salesforce, BI tools, and partner reporting.
  • Implement data quality processes: audits, validations, reconciliations, and exception tracking.
  • Define and maintain data dictionaries, field definitions, and metric logic.

• Data Analysis & Reporting

  • Develop and manage dashboards and reporting in BI tools (e.g., Quick Suite, Looker).
  • Build standardized revenue reporting across products, partners, retailers, and media programs.
  • Deliver recurring insights on pipeline, bookings, and performance.

• Sales Process & Documentation

  • Define and maintain sales processes, SOPs, definitions, and exception-handling frameworks in Confluence.
  • Analyze sales workflows and drive automation to reduce friction across Sales, Media, Finance, and partner teams.
  • Support AI enablement (e.g., Rovo, Copilot).

• Deal Desk

  • Act as the primary escalation point for deal structuring and process exceptions.
  • Improve deal cycle time, accuracy, and cross-functional coordination on complex deals and revenue structures.

• Revenue Operations Projects & Enablement

  • Lead cross-functional process improvement and automation initiatives aligned to growth.
  • Identify and apply AI-enabled tools (e.g., Copilot, Rovo) to reduce manual work and data entry while maintaining accuracy.

Outcomes / Impact

• Establish and maintain trusted, explainable revenue metrics across Salesforce, data marts, and BI reporting.
• Support partner integrations (e.g., Sam’s Club Connect) with accurate reporting and minimal manual reconciliation.
• Implement a governance framework adopted across GTM teams.
• Run a deal desk process that improves contract accuracy and change management.
• Deliver RevOps projects that improve automation, integrations, and operational efficiency.

Requirements

• 4–8+ years in Revenue Operations, Sales Operations, Business Analytics, or similar.
• 3+ years working in Salesforce (reporting, data management; CPQ preferred).
• Strong ability working with complex, multi-source datasets.
• Proven experience with data validation, reconciliation, and QA processes.
• Experience owning projects end-to-end and driving adoption.
• Excellent communication and stakeholder management skills.

Location / Work Style

• Distributed environment.
• Office in Chicago; travel required occasionally.
• Candidate can be located anywhere in the continental United States.