Revenue Operations Manager - Customer Operations

Role Overview

Revenue Operations Manager, Customer Operations at Later. Own the operational infrastructure that supports Later’s brand customers across its Influence Platform, Managed Services, and Mavely, acting as the central bridge between Sales, Services, Client Success, and Finance.

Responsibilities

Strategy

• Define and own operational frameworks to deliver sold revenue efficiently and effectively across all customer offerings.
• Establish clear definitions for campaign health, customer health, and operational performance aligned across Services, Client Success, Finance, and Sales.
• Convert revenue pipeline signals into forward-looking operational insights for staffing, prioritization, and investment decisions.

Revenue Accountability & Performance Intelligence

• Own metrics answering: did we deliver what we sold, and was it efficient? (campaign, customer, portfolio).
• Build and maintain reporting for campaign health, budget utilization, margin performance, and delivery risk.
• Partner with Services, Client Success, and Finance to define “healthy” and implement early warning systems when campaigns/customers drift.
• Create consistent customer health measurement frameworks across product lines and engagement models.

Sales-to-Services Handoff & Capacity Forecasting

• Own end-to-end Sales-to-Services handoff, ensuring complete and accurate deal context transfer into execution.
• Build pipeline-to-capacity forecasting models with 30–60–90 day visibility into incoming workload.
• Connect Sales forecasting with Services capacity planning for proactive staffing and resource allocation.
• Develop load-balancing frameworks and recommendations for distributing work effectively.

Operational Process Design & Customer Infrastructure

• Design, document, and continuously improve workflows from sale through delivery completion.
• Identify friction, bottlenecks, and inefficiencies; build scalable, repeatable solutions.
• Define SLAs, efficiency benchmarks, and operational standards to drive consistency across Sales, Customer Operations, and delivery teams.