Revenue Operations Manager

About the role

Revenue Operations Manager Go High Level Architect + Velocity Operator Reports to: Chief Operating Officer Location: Remote (EST hours preferred) Employment Type: Full-time Mission Own the complete Go High Level platform and lead operations infrastructure that removes friction from our revenue engine. You'll diagnose what's built wrong in GHL, architect a scalable system from the ground up, eliminate manual work that slows down sales and marketing, and build the dashboards and data infrastructure that give leadership real-time visibility into pipeline health and forecast accuracy. Your technical depth and relentless focus on velocity will unlock the operational foundation our sales team depends on to hit quota. Core Responsibilities Go High Level / CRM Architecture & Velocity Day one: Conduct full platform audit—diagnose what's built incorrectly, identify broken automation, flag technical debt, and prioritize fixes for immediate impact Ongoing: Build a modern, scalable GHL architecture from the ground up: design all pipeline workflows, lead-routing logic, triggers, and sequences as an integrated system Eliminate manual work: identify where sales, marketing, or ops teams are doing repetitive, error-prone tasks and automate them away Design and implement CRM compliance framework (contact data quality, field hygiene, activity logging, audit trails) with visible dashboard metrics—not self-reported Create and maintain a complete, living GHL playbook: every workflow, alert, trigger, integration point, edge case, and escalation path documented for repeatability and onboarding Own all integrations between GHL, Zendesk, and downstream systems; ensure data flows cleanly end-to-end and stays consistent Lead Operations & Targeting Velocity Build an end-to-end lead intake and enrichment system: take raw lists (ServiceTitan exports, partner data, campaigns) and turn them into clean, segmented, ready-to-sell sets Use Clay, Apollo, ZoomInfo, and custom enrichment to segment leads by vertical, revenue level, contractor type, geography, and custom criteria on demand Design automation that routes unqualified and niche leads into appropriate nurture sequences, freeing sales to focus on hot, ready-to-close opportunities Maintain lead source hygiene and measure what drives quality: track which sources, segments, and campaigns convert fastest and at highest value Document all list-building processes; make list operations a repeatable, scalable function Revenue Visibility, Reporting & Forecasting Own multi-touch attribution: map credit across SDR calls, marketing touches, inbound channels, and paid campaigns; build a model that's commission-ready and tells the truth about channel effectiveness Build and maintain revenue dashboards at three levels: Executive view: Pipeline health, conversion trends, forecast vs. actuals, quota trajectory Sales manager view: Team and individual rep metrics (activity, conversion, pipeline movement, forecast) Individual rep view: Personal activity, conversion, pipeline, opportunity status Run weekly pipeline reviews: report on lead volume, call activity, conversion rates, forecast vs. actuals; surface trends, risks, and anomalies; drive data-informed decision-making Create and own weekly/monthly reporting cadence; present findings to leadership and sales leadership with clear narratives and next steps Identify where data is stale, missing, or unreliable; fix it at the source (not in the report) Sales-to-Onboarding Integration & Handoff Automation Design and automate the sales-to-onboarding handoff: capture call metadata (caller, prospect, call date/duration, demo requested, objections, budget, timeline) and auto-populate GHL Build sync workflows so call notes, deal stage, opportunity details, and prospect context flow automatically from GHL to Zendesk; onboarding team inherits context, never re-asks what sales already learned Eliminate process seams: ensure sales and onboarding are operationally connected; measure handoff quality and iteration time; identify friction and fix it Automate data handoff where possible; eliminate manual re-entry and context switching Required Qualifications 3+ years of hands-on Go High Level expertise: You can audit a GHL instance, spot architecture problems, fix them on day one, and explain why every automation matters Lead enrichment & targeting: Demonstrated deep use of Clay, Apollo, ZoomInfo (or similar) to build clean, segmented, targeted lead sets from raw data CRM automation & workflow design: Built complex, multi-step workflows with conditional routing, triggers, sequences, and integrations in GHL or equivalent platform Revenue reporting & dashboards: Created dashboards in Looker, Tableau, Metabase, or similar; comfortable with SQL, data transformation, or analytics tools; can translate data into narrative Velocity mindset: You see inefficiency and eliminate it; you're energized by removing bottlenecks; you optimize for speed and clarity; you obsess over saving time for the sales team Comfortable in ambiguity: Early-stage SaaS environment; willingness to design processes and systems from scratch; bias toward action and iteration Nice-to-Have Qualifications Zendesk or support-ticketing platform integration experience Zapier, Make, or API-based workflow automation experience Familiarity with contractor, home services, or B2B SaaS industries GHL consulting or architect background EOS (Entrepreneurial Operating System) or similar framework exposure Direct sales operations or revenue operations background