Researcher

Role Overview

As a Researcher at Apollo.io, you’ll help drive a customer-centric vision by partnering with stakeholders to run critical research projects. You’ll support the growth of the research team alongside Product and Design, taking ownership of complex projects in a fast-scaling environment.

Responsibilities

• Conduct in-depth, agile user research: foundational research, usability testing, interviews, surveys, and ethnographic studies to understand behaviors, needs, and preferences.
• Develop and maintain personas and journey maps to support a user-centric product development framework.
• Iterate within agile feedback loops to ensure research informs the product lifecycle.
• Plan and run usability tests (recruitment, script development, and post-session analysis) and communicate recommendations.
• Collect and analyze user data, identifying patterns, trends, and product improvement opportunities.
• Document and report findings through research reports, presentations, and stakeholder-ready documentation.
• Collaborate cross-functionally with product managers, designers, and developers to align user needs with business objectives.
• Coach and mentor junior researchers with feedback and direct mentorship.
• Stay current on UX research trends and best practices, updating methodologies as needed.

Requirements

• Strong ability to execute end-to-end user research (qual + quant) including usability testing.
• Experience synthesizing findings into actionable insights and communicating them to product teams.
• Ability to work effectively within agile product development processes.
• Comfort collaborating cross-functionally and mentoring other researchers.

Nice to Haves

• Familiarity with evolving UX research methodologies and applying them in a hyper-growth startup environment.
• Experience conducting ethnographic studies and building journey maps/personas.

Notes

The posting text ends mid-sentence (“Adaptability and Agility: T”), so additional requirements may exist beyond the provided content.