Renewal Operations Manager

Renewal Operations Manager (NA Renewals)

Location: Remote (North America)

Sapiens is building a dedicated renewal function. You will help create the renewal playbook and own a defined segment of the North America renewal book, managing renewals end-to-end with a strong focus on commercial outcomes (not relationship maintenance).

Responsibilities

• Commercial Renewal Execution (end-to-end) for assigned renewal accounts: outreach, negotiation, quoting, documentation, and booking
• Identify and execute pricing uplift opportunities within existing contracts, including:
  • CPI escalators
  • license true-ups
  • tier migrations
  • maintenance-to-subscription transitions
• Manage renewal pipeline and forecasting: keep Salesforce renewal pipeline accurate and maintain a 90–120 day rolling forecast
• Work with Finance and Legal to coordinate on non-standard terms and approval workflows
• Transition commercial ownership over renewal conversations with BU leaders and PMs while maintaining customer continuity
• Partner with CSMs and PS leads: CSM/PS own delivery relationship; you own the commercial renewal conversation
• Escalate complex/high-risk deals and pricing exceptions to the Senior Renewal Ops Manager
• Build the playbook: document patterns, objections, and what works
• Analytics & pipeline management:
  • keep your book clean, current, and risk-flagged
  • analyze contract data, pricing history, renewal dates, and structural opportunities
  • provide accurate weekly forecast updates and pipeline commentary

Requirements

• 7+ years experience in Sales, Deal Desk, or RevOps (B2B software strongly preferred)
• Strong ability to read software contracts and extract commercial terms (renewal dates, pricing structures, escalator clauses, PS carve-outs)
• Advanced analytical skills; Excel/Google Sheets required
• Comfortable having commercial conversations with procurement and finance stakeholders at customer organizations
• Curious and data-driven: wants to understand why accounts are structured a certain way

Nice-to-haves

• Experience in insurance or financial services software
• Experience in service-heavy software environments
• Familiarity with CPQ, CLM, or contract management tools
• Salesforce experience