Renewal Manager (SMB, Americas)

Role Overview

Join Ashby as a Renewal Manager for Startup accounts in the Americas. You will own annual renewals, month-to-month subscriptions, and contract-related questions while partnering with internal teams and providing hands-on support to customers.

Responsibilities

• Manage annual customer renewals and month-to-month subscription activities
• Handle contract questions and contract management needs
• Collaborate cross-functionally with internal teams to drive customer satisfaction and commercial objectives
• Support small businesses and identify high-growth accounts

Requirements

• Strong experience in core contract management competencies
• Proven background combining sales, customer success, and renewal management
• Solutions-oriented approach to resolve contract challenges
• Highly detail-oriented (high-volume work across multiple systems; fact-checking and record-keeping are critical)
• Adaptable and continuously learning
• Comfortable with autonomy and managing time in a high-account-volume environment
• Excellent communication via phone and email, including handling high-pressure situations professionally
• Ability to collaborate effectively cross-functionally and demonstrate empathy with customers
• Values transparency in the renewal process

Nice-to-haves

• Strong public speaking skills (translates well to phone-based customer conversations)