Remote ServiceNow SAM Integration Development Manager (VA ESOM)

Role Overview

The ServiceNow SAM Integration Development Manager is a senior technical role responsible for designing, developing, and maintaining integrations between ServiceNow Software Asset Management (SAM) and external data sources. The manager will also serve as technical lead for a team of SAM developers and subcontractor staff supporting Department of Veterans Affairs (VA) requirements.

Location / Work Style

• Remote within the United States
• Must support EST working hours

Responsibilities

Team Leadership & Mentorship

• Serve as technical lead for SAM Developers and subcontract staff
• Provide day-to-day direction, code reviews, and technical guidance
• Establish and enforce development standards, coding best practices, and integration design patterns
• Mentor junior and mid-level developers and support skills development in ServiceNow SAM
• Coordinate with the Program Manager to assign tasks, track progress, and communicate risks/issues
• Participate in sprint planning, backlog grooming, and retrospectives within an Agile/SAFe framework
• Support onboarding, performance monitoring, and technical oversight per contract requirements
• Oversee ~5 direct Kentro reports and ~5 subcontractor staff (subject to change)

API Development & Integration Design

• Develop and maintain RESTful API integrations between ServiceNow SAM Pro and external sources (e.g., publisher portals, CMDB feeds, procurement, entitlement systems)
• Build/manage integration endpoints and authentication (OAuth2, API keys, certificates)
• Create data pipelines in ServiceNow
• Configure MID Server and Integration Hub spokes/flows for bi-directional data exchange with VA systems
• Ensure integrations comply with VA security requirements including FISMA, FedRAMP, and VA Handbook 6500

Data Aggregation, Normalization & Transformation

• Aggregate software inventory from sources such as SCCM/MECM, Flexera, Active Directory, and cloud platforms (AWS/Azure/GCP)
• Implement data normalization using ServiceNow Content Library and custom normalization rules for publisher/product/version mapping
• Develop transformation scripts using JavaScript and GlideScript to map data into ServiceNow SAM models
• Collaborate with VA data stewards and asset managers to define normalization standards and resolve data conflicts

Automated Data Import Workflows

• Build/manage scheduled import jobs using Import Sets, Import Set transforms, and JDBC/LDAP sources
• Implement error handling, alerting, and retry logic for reliable recurring ingestion
• Create/maintain data reconciliation processes to detect/remediate discrepancies among discovery data, entitlements, and ServiceNow CMDB
• Document workflows and maintain runbooks for automated processes (continues in posting)