Remote Application Performance Monitoring Manager (VA ESOM)

Role Overview

Kentro is seeking an Application Performance Monitoring (APM) Manager to lead enterprise-scale monitoring operations supporting the Veteran’s Administration. You will oversee two teams—Instrumentation Engineering & Sustainment (IES) and Monitoring Architecture & Standards (MAS)—to provide full-stack performance visibility across ~800 applications and supporting infrastructure.

This role is responsible for improving application reliability and end-to-end service health by enabling proactive detection, reducing MTTx (MTTD/MTTA/MTTE), improving telemetry quality, and aligning monitoring workflows with incident management and SRE practices.

Responsibilities

• Lead & mentor IES team responsible for deploying, maintaining, and optimizing monitoring instrumentation across ~800 applications and networked systems.

• Ensure high-quality telemetry across metrics, logs, traces, and events for end-to-end visibility.

• Improve alert fidelity using smart thresholds, correlation, anomaly detection, and AIOps.

• Oversee intake and triage of ~8,000 monitoring alerts/day, ensuring accurate prioritization and escalation.

• Continuously improve signal-to-noise via tuning, automation, and root-cause reduction.

• Direct MAS team for monitoring platform operations, observability architecture, standards, and AI-driven analytics.

• Define and enforce enterprise monitoring best practices, instrumentation patterns, and telemetry governance.

• Partner with engineering, application owners, and infrastructure teams to ensure consistent, scalable observability.

• Lead integration of APM capabilities with incident management, dashboards, SLO/SLA reporting, and service health analytics.

Requirements

• Bachelor’s degree in computer science, electronics engineering, or related technical field (or 8+ years substituting for education).
• 15+ years in IT operations, service reliability, enterprise monitoring, or incident management, including 5+ years managing operations teams.
• Experience overseeing service delivery to a federal client.
• Experience leading multi-site IT operations and diverse operational teams.
• Strong background in ITIL, event/incident management, and customer support operations.
• Demonstrated history of collaboration, flexibility, and delivering innovative solutions in complex enterprise environments.

Preferred Qualifications

• Exceptional leadership, coaching, and interpersonal communication skills.
• Strong analytical and problem-solving skills.