Release Customs Analyst - PM Shift

Role Overview

Release Customs Analyst (PM Shift) supporting customs processing and shipment release in a fast-paced international trade operations environment. You’ll help ensure shipments move on time with accurate documentation and compliance with customs regulations.

Responsibilities

• Process, review, and release client shipments across different transportation modes while meeting service deadlines and quality standards
• Create customs entries by reviewing shipment documentation and selecting appropriate client records, vendors, and classification information
• Enter and validate shipment data required for release, rating, billing, and compliance
• Ensure accurate customs values, tariff classifications, and trade treatments based on shipment details
• Review documentation to confirm release conditions and regulatory/compliance accuracy
• Contact internal teams or clients to obtain missing documents, instructions, or required information
• Follow SOPs, exception processes, and client/compliance guidelines
• Identify opportunities to improve workflows, automation usage, and operational efficiency
• Respond professionally to information requests via phone and email
• Prioritize workload based on customs requirements, client commitments, and operational priorities
• Escalate complex issues and authorization/compliance concerns to the appropriate teams
• Support billing-related activities and data entry when required
• Maintain accurate records and adhere to policies and procedures

Requirements

• Detail-oriented and highly organized
• Strong communication skills (written and verbal) and professional customer-service mindset
• Ability to manage deadlines and handle high-volume workflows accurately
• Strong time management and commitment to data accuracy
• Ability to analyze information, solve problems, and make decisions within established guidelines
• High school diploma/GED or equivalent required
• No prior professional experience required (training provided)
• Associate degree or additional post-secondary education preferred

Nice to Haves

• Post-secondary education (associate degree or higher)