Regional Vice President of Account Management

About the role

Join AlertMedia as the Regional Vice President of Account Management. In this hands-on leadership role, you will lead and develop a team of Enterprise Customer Account Directors, responsible for growing and retaining our largest and most strategic customer relationships. You will partner closely with your team, customers, and cross-functional stakeholders to drive customer growth while delivering an exceptional customer experience. You will also be responsible for achieving and exceeding expansion revenue targets, improving forecast accuracy, and increasing product adoption across strategic enterprise accounts. Key missions: Lead and develop a team of Enterprise Customer Account Directors responsible for growing and retaining AlertMedia's largest customer relationships.. Coach Customer Account Directors through complex expansion opportunities, executive customer engagements, strategic account planning, and multi-year renewals.. Partner closely with your team, customers, and cross-functional stakeholders to drive customer growth while delivering an exceptional customer experience. Profile: - You thrive in complex enterprise environments and enjoy helping your team navigate executive customer conversations, strategic account planning, expansion opportunities, and renewal negotiations - You believe the best leaders actively engage with customers, participate in deals, coach consistently, and lead by example. You create accountability while fostering a collaborative, customer-first culture focused on continuous learning and operational excellence - You are an experienced Enterprise Account Management leader who enjoys coaching, mentoring, and developing high-performing Customer Account Directors - Strong cross-functional leadership skills with the ability to partner effectively across Customer Success, Renewals, Product, Marketing, Finance, Legal, Sales Engineering, and Executive Leadership - Experience coaching Enterprise Customer Account Directors through executive business reviews, complex expansion opportunities, multi-year renewals, pricing negotiations, procurement processes, and contract strategy - Experience developing strategic account plans that identify whitespace opportunities, increase product adoption, and drive long-term customer growth - Proven ability to accurately forecast expansion business and manage pipeline health using Salesforce and sales analytics - Proven experience leading Enterprise Account Management teams serving Fortune 1000 organizations or similarly complex enterprise customers - Ability to travel approximately 20–25% to support customers, your team, and company events - Entrepreneurial mindset with a passion for developing people, improving processes, and building scalable organizations - 8–10+ years of Enterprise SaaS sales or account management experience supporting large, complex organizations - 3–5+ years leading Enterprise Account Managers, Strategic Account Managers, or Enterprise Customer Account Directors responsible for expansion revenue, renewals, and customer growth - Strong executive presence with the ability to influence executive stakeholders and coach teams through C-level customer conversations - Exceptional coaching and leadership skills with experience developing high-performing Enterprise Customer Account Directors - Experience in crisis intelligence, enterprise software, or communications technology is a plus - A people-first, process-oriented, and data-driven leadership style - Demonstrated success driving Expansion ARR, Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer retention