Regional Operations Director

About the role

<div class="content-intro"><p><span data-contrast="auto">Established in 2004, </span><strong><span data-contrast="none">OLIVER</span></strong><span data-contrast="auto"> is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">As a part of </span><strong><span data-contrast="none">The Brandtech Group</span></strong><span data-contrast="auto">, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our </span><strong><span data-contrast="none">AI solutions</span></strong><span data-contrast="auto"> enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.</span> </p></div><p><strong><span data-contrast="auto">Role: </span></strong><span data-ccp-props="{"134233279":true}">Regional Operations Director (EMEA)</span></p> <p><strong><span data-contrast="auto">Location: </span></strong><span data-contrast="auto">London, United Kingdom</span><span data-ccp-props="{"335559739":240}"> <strong>(3 days a week from our London offices)</strong></span></p> <p><strong><span data-contrast="auto">About the role:</span></strong><span data-ccp-props="{"335559739":240}"> </span></p> <p class="mb-2 whitespace-pre-wrap">The Regional Operations Director is accountable for the operational effectiveness of the EMEA region. Reporting to the Global Chief Transformation and Operations Officer, you'll translate the global operating model into practical, market-specific execution — building the structure, governance and performance focus needed to strengthen operational control and support scalable growth.</p> <p class="mb-2 whitespace-pre-wrap">You'll lead a regional operations team, partner closely with regional and global leadership, and act as the key connector between regional execution and global capability. The role calls for a leader equally comfortable setting strategic direction and solving complex operational problems hands-on — someone who turns data into action, builds high-performing teams, and keeps commercial performance firmly in focus.</p> <p><strong><span data-contrast="auto">What you will be doing:</span></strong><span data-ccp-props="{"335559739":240}"> </span></p> <p> </p> <p class="mb-2 whitespace-pre-wrap"><strong>Regional operational leadership</strong></p> <ul> <li>Set clear priorities, accountabilities and ways of working for the EMEA Regional Operations function.</li> <li>Build the structure, rhythm and capability needed to improve client delivery, business performance and regional growth.</li> <li>Act as the senior operational partner to Regional Leadership on risks, performance, capacity and improvement priorities.</li> </ul> <p class="mb-2 whitespace-pre-wrap"><strong>Client delivery operations</strong></p> <ul> <li>Own the operational run model for EMEA clients — including cadence, governance, issue resolution and escalation management.</li> <li>Partner with Account Leadership to ensure delivery risks are visible, blockers are resolved quickly and client teams are set up to deliver effectively.</li> <li>Ensure regional clients are mobilised and supported through consistent operating standards and reliable delivery controls.</li> </ul> <p class="mb-2 whitespace-pre-wrap"><strong>Governance, cadence and decision management</strong></p> <ul> <li>Own the regional governance rhythm: forums, communications, decision-making and performance reviews.</li> <li>Ensure decisions are made at the right level, escalations are routed effectively and regional context is represented in relevant global and regional forums.</li> <li>Drive clear actions, accountability and follow-through across the function.</li> </ul> <p class="mb-2 whitespace-pre-wrap"><strong>Operating model execution</strong></p> <ul> <li>Embed the global operating model across EMEA, ensuring standards, processes, tools and governance expectations are adopted consistently.</li> <li>Translate enterprise-level standards into practical, market-specific ways of working.</li> </ul> <p class="mb-2 whitespace-pre-wrap"><strong>Resource and capacity management</strong></p> <ul> <li>Own the regional view of demand, supply, utilisation, resource mix and capacity gaps.</li> <li>Partner with Global Capacity Management, Account Teams, Delivery Leads and Offshore Operations to optimise deployment, resolve constraints and improve utilisation.</li> <li>Provide regional input into enterprise workforce planning and future capacity needs.</li> </ul> <p class="mb-2 whitespace-pre-wrap"><strong>Business and client enablement</strong></p> <ul> <li>Ensure regional client teams have the operational foundations needed to mobilise and deliver work effectively.</li> <li>Coordinate core business processes including client onboarding, timesheeting, billing readiness, interagency set-ups, compliance and headcount approvals.</li> <li>Act as the regional operational point of coordination for enablement issues, working across Finance, HR, Technology and Implementation to unblock dependencies.</li> </ul> <p class="mb-2 whitespace-pre-wrap"><strong>Commercial performance and margin management</strong></p> <ul> <li>Manage the operational levers that affect cost-to-serve across the region, including scope leakage, resource efficiency, rework and avoidable cost.</li> <li>Partner with Account Leadership and Finance to improve margin visibility and ensure practical actions are in place to protect profitable delivery.</li> <li>Oversee regional budget performance and present financial outcomes to regional and global stakeholders.</li> </ul> <p class="mb-2 whitespace-pre-wrap"><strong>Regional