Regional Flight Operations Support Manager

Role Overview

Wing is hiring a Regional Flight Operations Support Manager for the Flight Operations team. The role is remote within the United States and leads regional support operations, vendor coordination, and team performance.

Responsibilities

• People Leadership & Development
  • Directly manage, mentor, and develop Flight Operations Support Coordinators
  • Set expectations, coach regularly, and deliver actionable feedback
• Oversee Regional Vendor Strategy
  • Serve as the primary regional point of contact for vendor leadership
  • Ensure contract adherence and optimize deployment of Ground Support and Visual Observer crews
• Operational Systems Governance
  • Oversee regional use of workforce management tools (e.g., Deputy, ServiceNow) and Google Workspace (G Suite)
  • Maintain high data integrity and consistent scheduling protocols
• Financial & Administrative Oversight
  • Primary approver for timesheets, expense reports, and regional travel
  • Translate regional budget complexity into actionable problem-solving steps
• Long-Range Capacity Planning
  • Forecast staffing needs based on projected flight volumes
  • Adjust vendor headcount and recruitment pipelines in partnership with internal stakeholders
• SOP Development & Training
  • Create and maintain Standard Operating Procedures (SOPs) for site logistics and crew readiness
  • Ensure consistent “Wing Standards” and compliance with health & safety policies
• Cross-Functional Integration & Outreach
  • Coordinate with Maintenance, Training, and Community Affairs to align on shared goals
  • Represent Wing in regional outreach with public and government visitors

Requirements

• 5+ years experience in aviation operations, logistics, or workforce management, including people management of distributed teams
• Valid Driver’s License
• Ability to set priorities, coach, and manage performance in high-pressure environments
• Independent project planning and problem-solving with moderate complexity and ambiguity
• Ability to work 5 days/week, including weekends and/or holidays as needed
• 2+ years direct experience in Commercial Drone operations (Part 107/135)
• Active 14 CFR Part 107 Remote Pilot Certificate required
• Ability to perform moderate physical work and remain attentive outdoors for extended periods (including lifting/transporting equipment)
• Strong communication skills for managing external vendors and partnering with internal stakeholders using clear, data-backed updates

Preferred / Nice to Have

• Not specified in the posting.