Quality Insights Lead

About the role

Join Axion Ray as a Quality Insights Lead, where you'll be deeply embedded in the customer journey, supporting enterprise clients post-onboarding and ensuring continued success through adoption, value delivery, and growth. You'll serve as the primary point of contact for customers, deliver ongoing program updates, monitor account health, support issue resolution, and partner with Sales, Product, and Engineering. The ideal candidate has 2-4 years of experience in customer success, solutions, consulting, or technical project delivery, strong data fluency, and a passion for AI, enterprise software, or manufacturing technology. Key missions: Serve as the primary point of contact for customers following initial onboarding and deployment, delivering ongoing program updates and operational check-ins.. Proactively monitor account health and platform usage to drive adoption and value realization, and support customer issue resolution.. Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints, identifying expansion opportunities. Profile: - The ideal candidate is a hybrid technical and client-facing professional who can effectively communicate across business, product, and engineering stakeholders - Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making - Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery - 2-4 years of experience in customer success, solutions, consulting, or technical project delivery - Strong written and verbal communication skills; comfortable leading customer-facing conversations - Detail-oriented and organized; able to manage multiple workstreams across internal and external stakeholders - Ability to drive projects forward within a PMO or structured project delivery environment - Passion for AI, enterprise software, or manufacturing technology - Experience in a hybrid technical + business-facing role (e.g., solutions engineer, technical CSM, implementation specialist) - Background in consulting, analytics, or systems integration is a plus - Prior experience supporting enterprise clients or highly regulated industries - Exposure to data tools or platforms (e.g., Looker, Tableau, Snowflake, Postgres) - A builder mindset with comfort in low-structure environments