QA Engineer - Genesys

QA Engineer (Genesys)

Location: Remote (United States)

Role Overview

You will ensure the quality, reliability, and performance of customer engagement solutions built on Genesys Chat (Genesys Cloud / Genesys Engage). The work includes both manual and automated testing, API validation, omnichannel flow testing, and end-to-end verification across web and mobile.

Key Responsibilities

• Design, develop, and execute test plans, test cases, and test scripts for Genesys Chat applications
• Validate chat workflows, routing, queues, and agent desktop functionality, including customer interactions
• Perform functional, regression, integration, system, and UAT testing
• Test omnichannel features (web chat, messaging, email, and chatbot integrations)
• Validate Genesys integrations with CRM platforms such as Salesforce, ServiceNow, or Microsoft Dynamics
• Perform API testing using tools like Postman and Swagger/OpenAPI
• Create/execute automation using Selenium, Cypress, or Playwright
• Log and manage defects in Jira or Azure DevOps
• Collaborate with developers, business analysts, and product owners to resolve issues
• Participate in Agile ceremonies (sprint planning, daily stand-ups, retrospectives, backlog grooming)
• Run end-to-end testing across web and mobile and report results to stakeholders

Required Skills

• 4+ years of Software Quality Assurance experience
• Hands-on testing experience with Genesys Chat, Genesys Cloud CX, or Genesys Engage
• Strong knowledge of chat routing, queues, agent desktop, IVR, and omnichannel communication
• Experience with manual and automation testing
• API testing knowledge (e.g., Postman, REST APIs, Swagger)
• Defect tracking experience with Jira or Azure DevOps
• Familiarity with SQL for backend data validation
• Understanding of SDLC/STLC and Agile/Scrum

Nice-to-Haves

• Experience testing omnichannel journeys across multiple channels and integrations (web/messaging/email/chatbot)