Program Manager (Product Operations)

Role Overview

Program Manager (Product Operations) at Modern Health, supporting product and technical initiatives across Product, Engineering, Design, and Data. You’ll bring structure and clarity to fast-moving workstreams, improving alignment and operational processes across teams.

Key Missions / Responsibilities

• Program-manage product and technical initiatives from scoping through launch and post-launch follow-through.
• Create and maintain project plans, map cross-team dependencies, and ensure initiatives stay on a predictable timeline.
• Track risks and issues; drive resolution and escalation when needed.
• Turn ambiguous requests (business, clinical, or partner) into crisp requirements, actionable decisions, and clear next steps.
• Improve alignment, communication, and processes between Product/Tech and the broader business.

Requirements

• 3+ years in program management, project management, or operations in a complex, cross-functional environment.
• Strong fundamentals in planning, sequencing, milestones, dependency tracking, and risk management with high attention to detail.
• A documentation- and systems-minded approach (templates/playbooks and repeatable processes).
• Comfortable with ambiguity: asks sharp questions, proposes solutions, and knows when to escalate.
• Comfortable with the technical side: understanding of product development lifecycles, integrations, APIs, and data (not necessarily coding).
• Strong collaboration skills with empathy and accountability; supports teammates and gives/receives direct feedback.
• Clear communicator who provides proactive visibility, runs effective meetings, and captures decisions/action items.
• Growth-minded; seeks feedback and aims to lead larger, more complex programs end-to-end.
• Ability to maintain work authorization for the duration of employment (no immigration sponsorship).

Nice-to-Haves

• Experience in digital health or with health-related products/services/partnerships.
• Experience in a high-growth startup environment.
• Familiarity with modern product/engineering tools such as Jira or Linear, Confluence or Notion, plus analytics/dashboarding tools.