Program Manager

About the role

Join our team as a Program Manager, where you will architect and own our global tech-touch motion, supporting nearly $10M in commercial revenue. This senior individual contributor role will involve defining the strategy, operating model, and performance outcomes of our scaled customer segment. You will design systems, programs, and engagement frameworks that drive adoption, retention, and expansion. This is a 0→1 builder role with end-to-end accountability for measurable revenue impact. Key missions: Architect and own the global tech-touch motion supporting nearly $10M in commercial revenue, with end-to-end accountability for defining the strategy, operating model, and performance outcomes.. Design the systems, programs, and engagement framework that drive adoption, retention, and expansion, building the leverage required to support hundreds of customers efficiently without dedicated 1:1 coverage.. Define the engagement model, implement the necessary tooling and processes, and continuously iterate based on performance data and customer feedback, with a focus on creating durable systems, not one-off programs. Profile: - If you thrive in ambiguity, love building from scratch, and want real ownership over retention and adoption outcomes - this role was built for you - Highly autonomous and comfortable operating in ambiguity - you enjoy building the plane while flying it - 5+ years of experience in a role where you have built systems and programs or been in a technical customer facing role with demonstrated ability to build for scale - Strong technical foundation with modern data warehousing architectures and analytics stack and automation and AI tooling - Energized by building something from 0 to 1 and then scaling it - Comfortable presenting technical concepts to a wide range of audiences, including live webinars and recorded content - Experience influencing renewal, retention, or expansion metrics - Strong systems thinking and automation mindset combined with ability to zoom out, define strategy, and then execute - Familiarity with automation tools, workflows, or systems thinking - Dbt experience or dbt certification (big plus) - Experience creating technical content for external audiences - Prior experience building or owning scaled programs (CS, enablement, education, or technical programs) - Experience managing distributed or near-shore teams - Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume