About the role

Role overview

Join Cresta as Program Director for Strategic Accounts. You will lead end-to-end deployments and drive value realization for Cresta’s largest enterprise customers, acting as an executive sponsor and trusted advisor to C-level stakeholders.

Key missions

Ensure the success of large-scale AI transformation programs for enterprise customers, guaranteeing commercial results are achieved.
Serve as a senior point of contact for client executives by providing strategic direction, thought leadership, and proactive guidance to maximize ROI.
Lead a matrix team across Implementation Management, Conversation Design, and Customer Engineering to deliver complex implementations on time and within scope.

Responsibilities

Drive operational rigor from deployment through adoption and measurable outcomes.
Influence C-level audiences by clearly synthesizing complex technical and business topics.
Build long-term, trusted relationships across Sales, Customer Success, and Product.
Manage/mentor delivery and implementation teams to execute consistently in a fast-paced, high-growth environment.

Requirements

Exceptional communication and executive presence; able to influence C-level stakeholders.
12+ years experience in enterprise customer delivery, professional services, or program management in SaaS, AI, or CX transformation.
3+ years experience managing or mentoring implementation/delivery teams.
Strong financial acumen; connect technical outcomes to business value and ROI.
Proven success leading large-scale software deployments for Fortune 500 customers with >$5M ARR, across multiple stakeholder groups.
Experience with executive engagement, enterprise governance, and change management for complex technology programs.
Ability to operate with ambiguity and autonomy in a high-growth environment.
Willingness to travel up to 20% for executive engagements and key milestones.

Nice to have

Experience with contact center technology, conversational AI, or analytics platforms.

About Cresta

Cresta is a leading AI company focused on enterprise AI solutions for customer experience and related transformation use cases. The role centers on delivering end-to-end deployments and ensuring measurable value realization for large enterprise customers.

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