Professional Services Engineer

About the role

Join Hackuity, a leading vulnerability management platform, as a Professional Services Engineer. In this customer-facing role, you will support the deployment, configuration, and ongoing use of our platform across the Middle East. You will work closely with customers' cybersecurity, infrastructure, DevOps, cloud, and IT operations teams, and help them obtain measurable value from their vulnerability management processes. The ideal candidate will have 3-7 years of experience in professional services, solution engineering, implementation engineering, technical consulting, DevOps, cloud engineering, or cybersecurity. Key missions: Lead and support customer deployments of Hackuity’s vulnerability management platform across various environments, including cloud, hybrid, and on-premises.. Assist customers in designing or improving their vulnerability management processes, configuring the platform to consolidate findings from multiple security tools.. Participate in discovery workshops, produce statements of work, implementation plans, project schedules, and manage several customer engagements in parallel. Profile: Required Experience and Skills Three to seven years of experience in professional services, solution engineering, implementation engineering, technical consulting, DevOps, cloud engineering, or cybersecurity. Hands-on experience deploying and troubleshooting applications on Kubernetes. Practical experience with Helm and containerized applications. Experience with OpenShift or at least one major managed Kubernetes service. Solid understanding of Linux, networking, DNS, TLS, certificates, firewalls, proxies, and identity management. Professional experience in cybersecurity, vulnerability management, security operations, cloud security, application security, infrastructure security, or a related domain. Good understanding of vulnerability scanners, CVEs, CVSS, remediation processes, asset criticality, and security risk prioritization. Ability to troubleshoot complex technical issues across application, infrastructure, network, and security layers. Strong customer-facing communication and presentation skills. Ability to write clear technical documentation in English. Ability to work autonomously in a regional and international environment. Willingness to travel regularly within the Middle East. Preferred Qualifications Experience deploying security platforms or enterprise SaaS products in regulated environments. Experience with fully on-premises or air-gapped deployments. Experience supporting financial services, government, defense, energy, healthcare, or telecommunications customers. Knowledge of vulnerability management platforms, exposure management, CTEM, SOC operations, or security orchestration. Experience integrating scanners such as Tenable, Qualys, Rapid7, Microsoft Defender, Snyk, Burp Suite, Wiz, or equivalent technologies. Familiarity with ServiceNow, Jira, Splunk, Cortex XSOAR, Microsoft Sentinel, or similar platforms. Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or Google Cloud certification. Cybersecurity certification, such as Security+, CISSP, CISM, CEH, or GIAC. Arabic language skills are a strong advantage. French is a plus for customers and partners in North Africa. Previous experience working with customers in Saudi Arabia, the UAE, Qatar, Jordan, Egypt, or neighboring markets. What Success Looks Like Successfully deliver customer deployments with limited supervision. Become proficient in Hackuity’s platform, connectors, deployment models, and operating procedures. Independently troubleshoot Kubernetes, integration, configuration, and data ingestion issues. Deliver high-quality technical workshops and customer training sessions. Help customers establish effective vulnerability prioritization and remediation workflows. Build trusted relationships with customer security and infrastructure teams. Contribute reusable documentation, deployment patterns, and implementation best practices. Support strong customer adoption and positive project outcomes across the region.