About the role

Role Overview

The Product Support Specialist owns and resolves product-related support requests and acts as a liaison between Operations, Product, Implementation, and Technology. You manage the full lifecycle of support tickets to deliver timely, accurate, and high-quality resolutions aligned to SLAs, while also supporting post-implementation stability and recurring-issue identification.

Key Responsibilities

Own the full lifecycle of product support tickets (intake, documentation, research, closure)
Ensure tickets meet SLAs for response time, quality, and resolution
Collaborate across Operations, Product, Implementation, and Technology to troubleshoot and resolve issues
Support post-implementation stabilization by identifying defects, resolving issues, and escalating appropriately
Conduct research and analysis using internal systems, vendor portals, and claim data
Support Account Management and Operations with product-related research/findings
Participate in UAT and validate product enhancements from a support/operations perspective
Identify recurring issue trends and share insights with Product and leadership
Use Jira and approved tools (including AI-enabled tools) to manage tickets and document work

Requirements

Bachelor’s degree preferred in Computer Science, Business, Healthcare Administration, or related field
1–2 years experience with complex claims and IT systems
Strong computer proficiency; expertise with MS Office (Word, Excel, Outlook)
Timely and regular attendance

Nice-to-haves / Special Notes

Practices and adheres to EnableComp’s core values, vision, and mission
Equivalent combination of education and experience may be considered

About EnableComp

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations. Using an E360 RCM intelligent automation platform, it helps hospitals, health systems, and ASCs improve cash flow, clean AR management, reduce denials, and manage performance across the revenue lifecycle.