Product Support Specialist

About the role

Join Ashby as a Product Support Specialist, where you'll work directly with customers, troubleshoot complex integrations, and provide detailed workflow instructions. You'll also have the opportunity to work on projects that improve our processes and enhance team cohesion. Enjoy benefits such as unlimited PTO, fully paid family leave, and a generous education budget. Key missions: Travailler directement avec les clients pour résoudre des problèmes complexes d'intégration et fournir des instructions détaillées sur les flux de travail.. Participer à des projets visant à améliorer les processus de travail, y compris l'automatisation des flux de travail et la création de supports de formation.. Acquérir une expertise approfondie sur la plateforme Ashby, en apprenant les points fins des produits au cours des 30 premiers jours. Profile: - You’re curious—both in addressing customers and creating solutions that improve our workflows. You seek the answers beyond what’s on the surface - You prioritize ownership in finding solutions for customers. When given a problem, you proactively make decisions rooted in principled thinking to solve it - You have strong problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution - You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way - You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product - You have offered B2B support to customers, ranging from Small Business through Enterprise organizations