Product Support Specialist

About the role

Join Ashby, a rapidly growing company that values principled thinking, ownership, and thoughtful communication. As a Product Support Specialist, you will provide world-class support to our customers in Europe and Asia, working directly with them to troubleshoot complex integrations and provide detailed workflow instructions. You will also have the opportunity to work on projects that improve our processes and workflows. This role requires strong problem-solving skills, attention to detail, and a passion for customer service. Key missions: Assurer un support de classe mondiale aux clients en Europe et en Asie, en travaillant directement avec eux pour résoudre des problèmes complexes.. Travailler sur des tickets nécessitant un dépannage d'intégration complexe et fournir aux clients des instructions détaillées sur les flux de travail.. Participer à des projets visant à améliorer le travail de l'équipe, tels que l'automatisation des flux de travail et la création de supports de formation. Profile: - As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication - These and other values we’ll discuss in more detail during the interview process inform how we do the work - You’re skilled at both defining the scope of a problem and creating a comprehensive solution - You have strong problem-solving skills - You seek the answers beyond what’s on the surface - You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product - You delight customers - You have offered B2B support to customers, ranging from Small Business through Enterprise organizations - You prioritize ownership in finding solutions for customers - You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way - When given a problem, you proactively make decisions rooted in principled thinking to solve it - You’re curious—both in addressing customers and creating solutions that improve our workflows