Product Support Manager
Equip Health
full-remoteseniorproduct-management Full remote 81 days ago via WTTJ
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Customer SupportCustomer SuccessTechnical SupportPeople ManagementKPIsProduct Life CycleBug TrackingRelease ManagementCustomer CommunicationOperations
About the role
Role Overview
As a Product Support Manager, you will lead Equip Health’s support operations to ensure an exceptional customer experience. You’ll manage the day-to-day support team, improve support processes, and serve as the key liaison between customers and the product/engineering teams.
Key Responsibilities
- Oversee daily operations of the product support team, including team capacity management
- Drive continuous improvement in support processes
- Act as the bridge between customers and Product/Engineering, staying ahead of product updates and bug resolutions
- Define and track KPIs to analyze support trends and drive operational improvements
Requirements
- 5+ years of experience in product support, customer success, or technical support
- 2+ years of direct people management experience
- Strong verbal and written communication skills, including managing challenging customer interactions
- Strong understanding of product life cycles, bug tracking, and release processes
- Ability to work during PST business hours
- Bachelor’s degree in Business, Communications, Technology, or related field
Nice-to-haves
- Not specified
About Equip Health
Equip Health is a healthcare technology company focused on delivering digital health solutions. The role supports its product experience by ensuring customers receive effective, timely assistance and by connecting customers with product and engineering teams.
Scraped 7/4/2026