About the role

Role Overview

The Product Owner will work closely with a software development team and business stakeholders to plan, prioritize, and deliver software features for Warehouse Management Systems (WMS) and Warehouse Execution Systems (WES). You will co-own a product backlog, translate stakeholder needs into delivery-ready work items, and support end-users as new capabilities roll out across distribution centers.

Responsibilities

Co-own the team backlog in Azure DevOps (ADO) and maintain a clear understanding of active work items
Gather and interpret stakeholder/organizational needs, translating them into concise work items (e.g., PBIs, features, bugs, and research spikes)
Become an expert on internal processes, hardware, and software tools, and apply that knowledge to improve systems
Explain the what and why behind work items to support refinement and sizing
Continuously prioritize and organize the backlog to keep the most critical items on track
Use Minimum Viable Product (MVP) thinking to deliver within deadlines
Create and communicate a quarterly roadmap to align the team and stakeholders
Test completed work against Acceptance Criteria and coordinate smooth deployments with warehouse teams
Troubleshoot issues and support the team’s software via Teams and a shared team inbox
Attend daily/weekly Scrum meetings and follow the team’s working agreement
Publish training materials and FAQ resources to help users adopt the systems
Facilitate discussions to gather feedback and identify improvement opportunities
Coordinate with other departments and third-party vendors when work crosses team boundaries

Requirements / Qualifications

Ability to travel overnight to distribution centers throughout the U.S. (up to 25%)
Strong requirements for remote work setup (reliable high-speed internet, noise/distraction-free workspace, physical address for equipment delivery)
Ability to communicate and collaborate via chat and video
Physical ability to perform workstation tasks and occasional light lifting (up to 50 lbs) and movement as needed

Nice-to-haves

Experience with WMS/WES or warehouse/operations domain knowledge (implied by the role focus)
Familiarity with agile teams and backlog management in Azure DevOps

About WebstaurantStore

WebstaurantStore is an ecommerce retailer serving restaurants and foodservice professionals. The company builds and operates warehouse management and execution software to support its growing warehouse network and operations across the United States.

Product Owner - Warehouse Management and Execution Systems

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